FAQ

Click the account icon at the top of the website, then select “Create account” and follow the registration steps.

Click the account icon at the top of the website and enter your username or email address and password, then select “Log in”. New to Satueen? Select “Create account”.

Contact contact@satueen.com for help updating your account email address. Please avoid creating a second account so your order history and Circle points stay together.

Select “Lost your password?” on the login page and follow the instructions to reset your password.

Create a Satueen account to join The Satueen Circle for free and receive 50 welcome points. Earn 1 point per S$1 of product spending after discounts, excluding shipping and taxes. Purchase points are added when your order is completed.

Redeem 250 points for S$5 off a minimum S$50 product spend, 450 points for S$10 off a minimum S$100 product spend, or 850 points for S$20 off a minimum S$200 product spend. Minimum spends are measured before the rewards discount and exclude shipping and taxes. Use one reward per order; rewards cannot be combined with WELCOME10 or other discount offers. Points earned on refunded product spending are reversed, including proportional adjustments for partial refunds.

Satueen Points do not expire. Points are tied to your account and cannot be transferred to another account.

Satueen is a multi-brand store bringing together independent perfume houses from across Indonesia — from emerging makers to established names — in one place to discover and shop effortlessly.

Absolutely. We partner directly with the houses themselves to guarantee authenticity and quality. Our curation process filters out white label, mirror and dupe brands.

Yes! We are constantly onboarding new labels, so there is always something fresh to discover and a stage for the brightest brands to shine.

Once you find a product that you like, you can click the “Add to cart” button and the product will be added to your shopping cart. When you are ready to check out, click the cart button at the top right corner of your screen and make payment accordingly. Once your payment goes through, you can find your order in your account.

We accept PayNow and credit and debit cards. Singapore delivery orders are charged in SGD; Malaysia delivery orders are charged in MYR. Available payment options are shown at checkout.

You will receive an email notification once your payment is received and the order is confirmed. The order number and receipt will be sent directly to your registered email address.

If there are any requests to be made regarding a certain order, kindly reach out to our admin via Instagram DM at @satueenofficial or email at contact@satueen.com and we will assist you further.

We currently adapt temporary spaces as our main offline channel. Do stay tuned to our social media @satueenofficial to hear the latest news regarding our pop-up events.

Our products are mostly shipped from our warehouse in Singapore. However, some products might be shipped from overseas depending on availability. The shipping details can be found during checkout.

We deliver within Singapore and to Malaysia. Singapore delivery costs a flat S$4.99, or is free for orders of S$120 and above after discounts. Malaysia delivery costs S$7.99 per started kilogram, converted to MYR at checkout, with a 1kg minimum and no free shipping. A parcel weighing 1.3kg is billed as 2kg.

You will receive an email notification when your order is dispatched. Estimated delivery is 2–4 days within Singapore and 4–7 days to Malaysia.

Standard delivery is estimated at 2–4 days within Singapore and 4–7 days to Malaysia. Singapore has a flat S$4.99 delivery fee and free shipping on orders of S$120 and above after discounts. Malaysia has no free shipping; delivery is S$7.99 per started kilogram, converted to MYR, with a 1kg minimum. Public holidays and customs clearance may cause delays.

Orders on the website will usually be processed and packed in less than 24 hours after the order is placed. Kindly check with our admin on your order status if you wish to change your shipping address, because changes after the order is packed will not be possible.

You can find the order tracking code in your email and use the J&T tracking website to track your order.

Orders are usually processed and packed within 24 hours. Contact our team through Instagram DM at @satueenofficial or email at contact@satueen.com as soon as possible if you need to change your order details. Changes after packing may not be possible. We do not accept change-of-mind cancellations; this does not affect your statutory consumer rights or approved refunds for damaged, faulty or incorrect items.

Contact our team through Instagram DM at @satueenofficial or email at contact@satueen.com with your order number, a description of the issue, clear photos and a continuous unboxing video showing the sealed parcel being opened and the items received. For faults that are not visible during unboxing, also provide evidence showing the fault. We will review your claim and arrange an appropriate replacement or refund. Satueen covers reasonable return shipping for approved damaged, faulty or incorrect items. If an unboxing video is unavailable, contact us with other evidence so we can assess your statutory rights. See our Shipping & Returns policy for full details.

We do not accept change-of-mind returns or exchanges for unopened, opened or used products. Approved claims for damaged, faulty or incorrect items may receive an appropriate replacement or a monetary refund based on the amount paid after discounts. Refunds go to your original payment method and are processed within 5 business days after return inspection, or approval if no return is required. Bank processing times vary. Please refer to our Shipping & Returns policy, including the unboxing-video requirement and your statutory consumer rights.